Policies: Deposits - Cancelations - Reschedules

Sound System | Audio Reinforcement Services | Staging & Lighting

 A 50% deposit must be made to book your reservation. Payment in full must be made at least two weeks (14 days) in advance of your event - LARGE SCALE reservations require a thirty (30) day advance payment. Some exceptions apply. Last minute dates can be arranged, but ample planning insures date and equipment availability. A hold authorization equal to one hours reservation/tech support is required for unexpected overtime fees as indicated on your invoice/contract.

Cancelation with Reschedule Date:

Click here for cancelations that will not be rescheduled.

Click here for Rescheduling/Cancelations involving inclement weather.

  • Reschedule at Least Seven (7) Days PRIOR to your scheduled reservation date/time:
    You will receive a monetary refund minus any/all service fees♦ or 100% future use credit**.
  • Reschedule 48 hours prior to but no later than 24 hours from scheduled reservation date/time:
    You will receive a 90% monetary refund minus any/all service fees♦ or 90% future use credit**.
  • Reschedule 24 hours prior to your scheduled reservation date/time:
    You will receive a 75% monetary refund minus any/all services & deposit fees♦ or 75% future use credit**.   
  • Reschedule same day of scheduled event:
    You will receive a 50% monetary refund minus any/all services & deposit fees OR receive 50% future use credit** minus any/all service related fees, if applicable.  If delivery truck has been dispatched to your event, prior to proper cancelation notification, addt'l fees will apply.

 

Cancelation without Reschedule Date:

Click here for cancelations involving inclement weather.

  • Cancel at Least Seven (7) Days PRIOR to but no later than 72 hours before your scheduled reservation date/time:
    You will receive a monetary refund minus any/all service fees♦ or 100% future use credit**.
  • Cancel 48 hours prior to but no later than 24 hours from scheduled reservation date/time:
    You will receive a 75% monetary refund minus any/all service fees♦ or 95% future use credit**.
  • Cancel  24 hours prior to your scheduled reservation date/time:
    You will receive a 50% monetary refund minus any/all services & deposit fees♦ or 75% future use credit**.   
  • Cancel same day of scheduled event:
    Forfeit monetary refund OR receive 50% future use credit** minus any/all service related fees, if applicable. If delivery truck has been dispatched to your event, prior to proper cancelation notification, addt'l fees will apply.

 

INCLEMENT WEATHER

Cancelation with Reschedule Date:

  • Reschedule 48 hours prior to but no later than 24 hours from scheduled reservation date/time
    Receive a 100% future use credit**. Monetary refunds are subject to any/all services & deposit fees♦.
  • Reschedule 24 hours prior to of your scheduled reservation date/time:
    Receive 75% future use credit**. Monetary refunds are subject to any/all services & deposit fees♦.
  • Same day cancelations with reschedule date will receive a 50% future use credit** and may be subject to any/all service related fees.

Cancelation without Reschedule Date:

  • Cancel 48 hours prior to but no later than 24 hours from scheduled reservation date/time
    Receive a 90% future use credit**. Monetary refunds are subject to any/all services & deposit fees♦.
  • Cancel  24 hours prior to your scheduled reservation date/time:
    Receive 75% future use credit**. Monetary refunds are subject to any/all services & deposit fees♦.
  • Cancel same day of scheduled event: 
    Forfeit of all funds or receive future use credit** minus any/all service related fees.  If delivery truck has been dispatched to your event, prior to proper cancelation notification, addt'l fees will apply.

♦ If a monetary refund is requested with rescheduled events, a service fee of $49 of 10% of invoice total,whichever is greateer will apply plus a 50% deposit will be withheld from refund amount.

♦♦If a monetary refund is requested for canceled events, a service/planning fee of $250 or 25% of invoice total, whichever is greater will apply. 
*A second cancelation or reschedule date will forfeit any/all refunds or credits.
**Future use credit expires twelve (12) months from date of issue.
 
CREDIT CARD PAYMENT: Reservations made by credit card over the phone made by someone other than the person named on the reservation or presented by someone other than the card holder named on the card must be verified. We will ask for signature on the credit card receipt via email as well as a copy/pic of the cardholders Drivers License to verify cardholder identity. We reserve the right to refuse and/or cancel services scheduled if this information cannot be verified. No exceptions.

NOTE: Reservations booked for Holidays may have a different policy for payment and cancelation. Please ask.

We reserve the right to adjust or otherwise change policy as necessary. We do our best to be fair and handle unexpected changes accordingly.

ADEK - Quote Request